The Messaging screen allows you to communicate flight changes, deals, or additional travel information to users when they trigger specific criteria you set. You may create messages based on trip segment (e.g., flight, hotel, car, train) or supplier (e.g., Hertz, Southwest). For information on creating messages based on traveler location, see the "Population" article.
Messages may be sent via:
- An alert in the Emburse Go Message Center
- A mobile-device push notification for travelers who have them enabled
- An "actionable" or banner on a traveler's Emburse Go timeline
See "Message Types" for more details.
Message Setup
Step 1: On the Messaging screen, select the type of Trip that will trigger the message: flight, hotel, rental car, or train. Then click Create.
Step 2: Enter the Message Name. This name is used to identify the message in lists on the Messaging screen but will not appear on the sent message. If necessary, you may also change the type of trip by selecting from the Timeline Type dropdown.
Click Next to continue.
Step 3: Use the dropdown list to choose the trigger conditions that will determine when the message is sent. You may select multiple airlines, airports, or countries for the condition. If you set an extra condition, both conditions will need to be met before a message is sent out.
- For example, you may wish to trigger a message for flights on a certain airline that arrive at a specific airport. Users will only receive the message if they are flying that airline and arriving at that airport.
Trigger Conditions
Below are the types of trigger conditions from which you may choose:
Flight
| Condition Name | Definition |
| Airline | A list of airlines. |
| Departure Airport | A list of airports from which the flight departs. |
| Departure Airport is not | A list of airports from which a flight is not departing. For example, all airports except JFK and LGA. |
| Departure Airport Country | A list of countries from which the flight departs. |
| Departure Airport Country is not |
A list of countries from which a flight is not departing. For example, all flights except those departing from the United States. |
| Arrival Airport | A list of airports at which the flight arrives. |
| Arrival Airport is not | A list of airports at which a flight is not arriving. For example, all airports except SFO and LAX. |
| Arrival Airport Country | A list of countries at which the flight arrives. |
| Arrival Airport Country is not | A list of countries at which a flight is not arriving. For example, all flights except those arriving in Canada. |
Hotel
| Condition Name | Definition |
| Name |
The name entered must match the name of the hotel exactly. For example, inputting just "Hilton" will match Hilton New York and Hilton Amsterdam Airport Hotel. Use your organization's Global Distribution System (e.g., Amadeus, Sabre, Galileo) to find the exact name or Hotel Chain Code. |
| City |
The city where the hotel is located. |
| Country | The country where the hotel is located. |
| Website |
Enter part of the hotel's website URL (e.g., marriott.com) to match all hotels that have this text in their website URL. |
| Hotel Chain Code |
A two-letter code indicating a hotel chain (e.g., HY for Hyatt) found in your organization's GDS. Note: Hotel Chain Codes only work for bookings coming from your organization's Travel Manager Company, not for those that were manually added. |
| Hotel has corporate negotiated benefits |
Target hotels that have corporate negotiated benefits, based on the imported Lanyon sheet. |
Rental Car
| Condition Name | Definition |
| Vendor Name | The name entered must match the name of the rental car vendor exactly and is case sensitive. |
| Pickup Location Country | The country where the rental car will be picked up. |
| Dropoff Location Country | The country where the rental car will be returned. |
| Pickup Location Airport | The airport where the rental car will be picked up. |
| Dropoff Location Airport | The airport where the rental car will be returned. |
Train
At this time, messages may only be sent on all train bookings.
Message Content
The Message Content tab allows you to enter the title, body, and a Learn More button for your message, then select how it is sent to users.
Messages will appear in the Message Center by default. You may also choose to send them as a Push Notification, for users who have these enabled, and/or as an Actionable.
Step 1: Click the Add Message Content toggle. 
Step 2: By default, messages are sent only at the time the trip segment is booked. Uncheck Send message directly on booking to customize the message delivery timing.
Step 3: In the Message Content pane, enter the title and body of the message.
The Deeplink dropdown lets you add a Learn More button that links to one of the following choices.
- Contacts: Opens the Contacts section of Emburse Go.
- Travel Policy: Opens the Travel Program section of Emburse Go.
- Website URL: Enter the URL of your choice, starting with https://.
Step 4: Push Notifications are enabled by default. Click the toggle if you don't wish to send a push notification. The message will still appear in the Emburse Go Message Center.
- In order to receive Emburse Go push notifications, users must have enabled push notifications in the settings on their devices. For users who have push notifications disabled, messages will appear in the Emburse Go Message Center.
Enter the title and body that should appear in the push notification. The Deeplink dropdown lets you choose what happens when users tap on the push notification.
- Same deeplink as message: Links to the same place as the Learn More button you configured in Step 3.
- Show message in message center: Opens the message in the Emburse Go Message Center.
Step 5: Click Next.
Configure an Actionable
If desired, you may add an Actionable that will appear on users' Timelines in Emburse Go. The actionable will display at the top of the trip segment associated with the previously selected trigger conditions.
Step 1: Click the Add Actionable toggle.
Step 2: By default, actionables are displayed from the time the trip segment is booked until the trip ends.
To customize when and how long the actionable appears on the Timeline, uncheck Show actionable directly when booking has been made to set a Start Time and/or uncheck Stop showing actionable directly when trip ends to set an End Time.
Step 3: The Actionable Content pane allows you to upload an image, enter the message content, and customize the button.
Image
Click Select Image to upload the image that will appear when the actionable is expanded.
- Image resolution must be at least 920 x 380 pixels.
On the image preview pop-up, use the slider to adjust the size of the image within the display area indicated. You may also grab and drag the image to position it within the display area. Then click Save.
Content
- Summary: Enter a brief message summary (78-character limit) that will display on the Timeline before users open the actionable.
- Actionable Title: Enter the message title (34-character limit) that will appear once the actionable is opened.
- Description: Enter the message text (136-character limit) that will appear below the actionable title.
Button
- Button Header: Point users toward additional information by entering the header text (33-character limit) that will appear at the bottom of the actionable, above the button.
- Button Text: Enter the text (20-character limit) that will appear on the button users can click to learn more.
- Button Linked URL: Enter the URL (starting with https://) where users can find more information.
Step 4: Click Save.